Administration Guide

How to create MAPI e-mail profile

MAPI support is being deprecated and will not be available in future versions. Please use EWS for Exchange on-premises or migrate your mailbox to Exchange Online.

In order to integrate Alloy Navigator Express with Microsoft Exchange through MAPI, you need to create an e-mail profile in Microsoft Outlook. If you are new to Microsoft Outlook, read these facts to understand e-mail profiles:

  • An e-mail profile is a container for e-mail accounts, Outlook data files, and settings that defines where the mail is saved.

  • Profiles can contain all of your e-mail accounts; different versions of Outlook have different limits of Microsoft Exchange accounts per profile.

  • E-mail profiles can only be accessed via the Windows account that was used to create them.

    IMPORTANT: The current version of Alloy Navigator Express supports e-mail profiles created only with the 64-bit version of Microsoft Outlook. Profiles created with the 32-bit version of Microsoft Outlook cannot be used.

Normally, you would need only one profile containing the Microsoft Exchange e-mail account that Alloy Navigator Express will use for sending and receiving e-mail. This default configuration requires that the Automation Server runs under that Microsoft Exchange account (i.e. the Microsoft Exchange account is used as the Automation Server startup account). So you must create a single e-mail profile for the Automation Server startup account and specify this profile in Alloy Navigator Express when configuring settings for both outgoing and incoming e-mail.

However, in some situations you may be need to have more than one profile. For example, if you want to use one profile for sending notifications and another for receiving support inquiries, the latter profile must be created using a dedicated Windows account that you specify when configuring the Mail Connector.

INFO: For details, see Running the Mail Connector under the Microsoft Exchange account.

To create a new e-mail profile containing one Microsoft Exchange e-mail account:

  1. Make sure you have a 64-bit version of Microsoft Outlook installed on the Automation Server.

  2. A new profile is created automatically when you run Microsoft Outlook for the first time. If you have just installed Microsoft Outlook, you can log off and log on again using your Microsoft Exchange account, run Outlook, and Outlook will automatically create the “Outlook” profile for that account.

    INFO: For details about creating e-mail profiles, see the Microsoft article Create an Outlook Profile.

  3. Test the newly created e-mail profile by accessing the mailbox via Microsoft Outlook.