Direct Links to
Ticket Creation in the Self Service Portal
You may need to create direct links to
The Self Service Portal supports direct link to
[SelfServicePortalURL]is the URL address of your Self Service Portal,
[ActionID]is the identifier for the
New Ticket Forms.
For example, to access the "New
TIP: To find out the ID of the
TIP: Use the Self Service Portal Link (
%[SYS Self Service Portal Link]%) system macro as a placeholder for the portal's URL in direct links.
When the user clicks the direct link, the Create Ticket page opens in the web browser. If the user is not logged into the Self Service Portal yet, the Sign In page appears first. Once authenticated, the user is redirected to the Create Ticket page.