Administration Guide

Adding new entries to your localization dictionaries

Updated in 2024.2

If your Self Service Portal customers are using different languages when accessing the portal, you need to:

  • Install multiple languages during the configuration of the Self Service Portal
  • Manage the localization dictionaries after making changes to the Workflow items.

Alloy Navigator Express includes localization dictionaries for all workflow items that are involved in Self Service Portal operations, including Spanish, French, Chinese, and many others.

INFO: For details on installing language packs, see Admin Center Help: Configuring languages for the Self Service Portal .

Let us suppose you added a new column to one of the Ticket views. To localize its caption in different languages, follow these steps:

  1. In the Admin Center, navigate to Apps and Portals > Self Service Portal > Languages.

  2. Export the language that you want to update and open the JSON file with a unicode-aware text editor, e.g. Microsoft Notepad.

  3. For the column that you want to localize, add the following object to the Terms array:

    {
    "key": "TICKETS.GRID.FieldName",
    "text": "LocalizedName"
    }

    where:

    • TICKETS.GRID: The part of the key responsible for the text resources of the Ticket views.
    • FieldName: The name of the new field, as defined in the views_config.xml (all in uppercase recommended).
    • LocalizedName: The localized version of the field name.

  4. Save the localization file.

  5. Return to the Admin Center, go to and import the updated JSON file, replacing the old one.