When attempting to log in to Alloy Navigator Express, this error message may appear.
This error occurs if the user tries to log in with credentials that cannot be validated.
Please check your user name and password and try again. Make sure that the CAPS LOCK key is turned off and check your keyboard layout.
To make sure that you provide your credentials properly, check the authentication type of your Alloy Navigator Express account: Windows or Standard. Depending on the authentication type, the Log in to Alloy Navigator Express dialog box expects different user input.
For Windows authentication, the Username and Password fields on the Log in dialog box appear dimmed. You do not need to type in your user name and password because the system allows you to log in to Alloy Navigator Express automatically using your current Windows credentials.
When you use Standard authentication, the Username and Password fields on the Log in dialog box are available. You must type in your Alloy Navigator Express username and password to log in. The domain name is not required.
TIP: If you forgot your password or when your credentials are correct but the error persists, please contact your Alloy Navigator Express administrator.