Building the Knowledge Base

The Knowledge Base consists of a number of KB Articles. You can add new KB articles, perform workflow actions with articles, and delete articles using the same methods as for any other Alloy Navigator Express objects. For details, see Working with KB articles. If your organization uses the Self Service Portal (SSP), you can make certain articles accessible for the SSP customers by marking them as "Public", for details, see Publishing KB articles on the Self Service Portal.

KB articles are organized by applying various knowledge categories. You can create and edit the hierarchical tree of knowledge categories. If your organization uses the Self Service Portal (SSP), you can mark particular knowledge categories as "Public" that means that these categories are visible for SSP customers. For details, see Managing knowledge categories.