About Alloy Navigator Express

Alloy Navigator Express is an integrated Service Desk and ITĀ Assets solution for small and medium business. It empowers you to discover and control IT assets, automate daily tasks, bring together your team, and communicate effectively with customers. Alloy Navigator Express delivers the much needed insight into your support processes through the interactive dashboard, real-time reporting, and flexible notifications. It puts the powerful analytic tools at your fingertips to help you focus on the important stuff, resolve issues quickly, and confidently navigate the daily challenges of IT organizations! Alloy Navigator Express is easy to install, simple to configure, and easy use. This reliable and budget-friendly solution gives you a lot of power and a room to grow to protect your investment and help you save time and money.

Alloy Navigator Express allows you to quickly organize and take control over the most critical aspects of your IT infrastructure, empower your staff to be effective and flexible, raise the levels of customer satisfaction, and improve the efficiency of your company as a whole.

Key Features

  • Service Desk with auto-routing and escalations

  • Email-to-ticket automation with the ability to update existing tickets via e-mail

  • IT Assets and Consumables

  • Contract Management

  • Knowledge Base

  • Integration with 3rd party IT management tools

  • Self Service Portal for end-users

  • Web App and Mobile App for technicians and administrators

  • Network Inventory

  • On-Demand Audit of Windows, Linux, and macOS computers

  • Announcements

  • Calendar Views

  • On-demand and scheduled reports

For a detailed overview of Alloy Navigator Express and our other products, see https://www.alloysoftware.com.