Keyboard shortcuts

This section lists all shortcut keys that you can use in the Desktop App, including those common for the most Windows programs. Click a category to view the list of the relevant keys. For the brief list of shortcut keys that are available only in Alloy Navigator Express, see Specific keyboard shortcuts in Alloy Navigator Express.

ClosedKeys for displaying and using the Help window

Shortcut key Action

F1

Display the Help window and show the topic that is relevant to the active window or control.

In the Help window

F6

Switch between the Help topic and the Contents, Index, Search, Favorites pane.

TAB

Select the next hyperlink or drop-down header in the current Help topic.

SHIFT+TAB

Select the previous hyperlink or drop-down header in the current Help topic.

ENTER

Perform the action for the selected drop-down header or hyperlink.

ALT+F4

Close the Help window.

ClosedCommon keys for working in the Desktop App

Shortcut key Action

F5

Refresh the content of the active window.

CTRL+G

Find a Ticket by its ID, an Asset by its tag, or a KB article by its number.

CTRL+ALT+F

Find objects using the Advanced Search tool.

CTRL+SHIFT+F

Find a solution (in tickets and KB Articles).

ALT+F4

Quit Alloy Navigator Express.

ClosedKeys for accessing and using menus and toolbars

Shortcut key Action

ALT+ the underlined character in a menu command

Carry out the corresponding command or select the corresponding option.

F10 or ALT

Select the menu bar.

CTRL+TAB

When a toolbar or the menu bar is selected, select the next toolbar.

CTRL+SHIFT+TAB

When a toolbar or the menu bar is selected, select the previous toolbar.

TAB

When a toolbar or the menu bar is selected, select the next button or menu on the toolbar.

SHIFT+TAB

When a toolbar or the menu bar is selected, select the next or previous button or menu on the toolbar.

ENTER

Open the selected menu, or perform the action for the selected button or command.

SHIFT+F10

Display the pop-up menu for the selected item (same as right-click).

DOWN ARROW

When a menu or submenu is open, select the next command.

UP ARROW

When a menu or submenu is open, select the previous command.

LEFT ARROW

Select the menu to the left. When a submenu is open, switch between the main menu and the submenu.

RIGHT ARROW

Select the menu to the right. When a submenu is open, switch between the main menu and the submenu.

HOME

Select the first command on the menu or submenu.

END

Select the last command on the menu or submenu.

CTRL+DOWN ARROW

Display the full set of commands on a menu.

ESC

Close an open menu. When a submenu is open, close only the submenu.

ClosedKeys for using dialog boxes

Shortcut key Action

TAB

Move to the next option or option group.

SHIFT+TAB

Move to the previous option or option group.

CTRL+TAB

Switch to the next tab in a dialog box.

CTRL+SHIFT+TAB

Switch to the previous tab in a dialog box.

SPACEBAR

Perform the action for the selected button, or select or clear the selected check box.

ALT+ the letter underlined in an option

Carry out the corresponding command or select the corresponding option.

ALT+DOWN ARROW

Open the selected drop-down list.

Arrow keys

Move between options in an open drop-down list, or between options in a group of options.

First letter of an option in a drop-down list

Open the list if it is closed and move to the first item in the list that starts with the pressed letter.

ENTER

Perform the action for the default command button in the dialog box (the button with the bold outline, usually the OK button).

ESC

Close the dialog box.

ClosedKeys for working in object details windows (forms)

Shortcut key Action

CTRL+SHIFT+ A

Add an attachment.

F7

Check spelling.

CTRL+>

Close the currently open record and open the next record in the grid.

CTRL+<

Close the currently open record and open the previous record in the grid.

CTRL+S

Save the record.

CTRL+N

Close currently open record and open a new record of the same object class.

TAB

Move to the next editable field or option.

SHIFT+TAB

Move to the previous editable field or option.

CTRL+TAB

If the record is open in a separate window, switch to the next tab of the record.

CTRL+SHIFT+ TAB

If the record is open in a separate window, switch to the previous tab of the record.

CTRL+ENTER

If the selected field is provided with the ellipsis button, open a Select Object dialog box. If the selected field is provided with the Open icon, open the Open dialog box.

ALT+DOWN ARROW

Open the selected drop-down list.

Arrow keys

Move between options in an open drop-down list, or between options in a group of options.

First letter of an option in a drop-down list

Open the list if it is closed and move to the first item in the list that starts with the pressed letter.

CTRL+F

Search for text in the current field. Ignored if the current field is not a memo or text field.

F3

Search for the next text entry in the current field. Ignored if the current field is not a memo or text field.

SPACEBAR

Perform the action for the selected button, or select or clear the selected check box.

CTRL+V or SHIFT+INS

On the Attachments tab, in the Attachments section, paste an attachment from a file or an image copied or cut from another program.

CTRL+R

In the Person details window, browse for an image to add or change the person picture.

CTRL+O

In the Person details window, remove the person picture.

CTRL+SHIFT+T

Insert the current date and time and your name.

ClosedKeys for editing fields

Shortcut key >Action

CTRL+LEFT ARROW

Move one word to the left.

CTRL+RIGHT ARROW

Move one word to the right.

SHIFT+LEFT ARROW

Select or deselect one character to the left.

SHIFT+RIGHT ARROW

Select or deselect one character to the right.

CTRL+SHIFT+ LEFT ARROW

Select or deselect one word to the left.

CTRL+SHIFT+ RIGHT ARROW

Select or deselect one word to the right.

SHIFT+HOME

Select from the insertion point to the beginning of the entry.

SHIFT+END

Select from the insertion point to the end of the entry.

CTRL+C or CTRL+INS

Copy the selected text.

CTRL+X or SHIFT+DEL

Cut the selected text.

CTRL+V or SHIFT+INS

Paste the copied text.

CTRL+SHIFT+V

Paste the copied text as plain text.

ClosedKeys for working in the Report List

Shortcut key Action

F2

Rename the selected custom summary report or report folder.

CTRL+C

Copy the selected summary report.

CTRL+X

Cut the selected summary report.

CTRL+V

Paste summary report.

ClosedKeys for working in data grids

Shortcut key Action

UP ARROW

Select the previous record in the grid.

DOWN ARROW

Select the next record in the grid.

ENTER

Open the selected records.

DELETE

Delete the selected records.

CTRL+N

Open a new record of the same object class.

CTRL+A

Select all records in the grid.

CTRL+HOME

Select the first record in the grid.

CTRL+END

Select the last record in the grid.

CTRL+F

Search for text in the current grid.

CTRL+I

Invert selection of the grid records

F3

Search for next occurrence of the text in the grid.

ClosedKeys for working in hierarchical trees

NOTE: The keys listed below are available in all of the Desktop App expandable trees: the Application Tree; Locations, Organizations, and KB Categories hierarchical grids; report groups shown in the Report List.

Shortcut key Action

UP ARROW

Select the previous node shown in the tree.

DOWN ARROW

Select the next node shown in the tree.

PLUS SIGN on the numeric keypad

Expand the selected node.

Asterisk (*) symbol on the numeric keypad

Expand the selected node and all its nested nodes.

MINUS SIGN on the numeric keypad

Collapse the selected node.

ClosedKeys for switching between tabs

Shortcut key Action

CTRL+TAB

Switch to the next tab. Ignored if there is only one tab open.

CTRL+SHIFT+ TAB

Switch to the previous tab. Ignored if there is only one tab open.

CTRL+W

Close the active tab. Ignored if there is only one tab open.

ClosedKeys for switching between object details windows

Shortcut key Action

ALT+TAB

Switch to the next window.

CTRL+SHIFT+ TAB

Switch to the previous window.

ESC or ALT+F4

Close the active window.