Changing user access level

All Self Service Portal users can view and update their own Tickets, i.e. Tickets where the user is the Requester. However, for managers you can change an access level to allow them to view Tickets submitted by other users.

To change the user access level of a SSP Customer account:

  1. Go to Accounts and Roles > Accounts.

  2. Double-click the SSP Customer account to modify. The User Account window opens.

  3. Select a new access level under User Access Level:

    • Regular User - Regular users can view their own Tickets only. This access level is assigned to all automatically created SSP Customers accounts.

    • Manager - Managers can view all Tickets that were submitted by their subordinates.

    • Department Manager - Department managers can view Tickets that were submitted by other users from the same organization.

    • Organization Manager - Organization managers can view Tickets that were submitted by other users from the same organization and its child organizations.

  1. Click OK.