Version 8.2

User interface

Map your relationships graphically

Understanding relationships between your critical IT infrastructure and the service you provide to your customers leverages invaluable information as important links show in a graphical network-like map.

No more mistakes

We've extended spell checking to HTML fields so you can ensure messages you send to customers and Knowledge Base articles you write are free of those pesky spelling errors.

Easier working with views

Switching between views and searching in grids is more intuitive now. The drop-down list of views has been moved to a more expected place: the upper left corner of the Module menu, immediately above the grid.

Documentation

Faster, relevant, anywhere help

We've moved our already powerful context-sensitive help system online to ensure up-to-the-minute information and speedy search you can access anytime — https://docs.alloy-software.com.

IT Assets

Virtual relationships

Virtual machines and their hosts are now automatically associated in their own dedicated area so you can leverage these critical relationships.

Drive solid state data

Now not only can you understand the utilization of hard drive space, but now you can easily recognize which computers are using solid state technology.

Web Portal and Self Service Portal

Create anywhere

The Web Portal now enables you to create any item from anywhere, saving you time and effort when working with multiple product areas.

Nifty slide outs

When opening items in the Web Portal, a quick slide out panel gives you immediate access to information you need making navigation speedy and efficient.

Compact navigation

We've condensed the Web Portal side bar navigation into a sleek new mobile approach that will save you screen real estate.

Better self-navigation

We've streamlined the Self-Service Portal interface for the Knowledge Base and Service Catalog to ensure your customers can more easily find what they need.

Discovery and audit

OS recognition improvements

Recognizing operating systems has never been faster which means you'll see decreased auditing time and faster turnaround in getting you the critical information you need.

Device detection improvements

Not only can you now detect a wider variety of printers and NAS devices, but you can expect more detailed information such as the hardware's manufacturer.

Details to the switch port

Now you can get complete end-to-end port mapping information for discovered switches ensuring you understand not only what switches you have, but what devices are connected to which port.

Administration

Reduced management, increased security

Previous versions required multiple SQL Server accounts with elevated permissions, but now you'll only need a single account, reducing administration and providing greater security.

One-click activation

Upgrading your license has never been easier, whether you're upgrading or adding new technicians. No more fiddling with license files, just activate your product over the internet.

Maximize technician usage

The account utilization chart will help you quickly understand how your technicians work, resulting in a solid strategy for leveraging concurrent licensing and reducing IT costs.

Audit your deleted data

The mystery of deleted data has now been solved with new logging capabilities so you'll know exactly who removed what and when they did it.

Switching account types

Converting a technician account to a SSP customer account or vice versa no longer requires recreating accounts. Just open the account and choose the account type you want.

Workflow management

Workflow connectivity

Now when you rename Macrosor User Defined Fields,the related workflow will automatically update to make sure there are no loose ends.

Placeholder quick access

You'll no longer to back out of deep workflow because now you can right-click any placeholder to bring you directly to the source.

Business logic

Automation for the Person workflow

The workflow for Person records is more flexible. Now you can control which status will have Person records whose user accounts are disabled in the Active Directory: Inactive or Retired. You can also set the number of days before Persons in Inactive status are marked as Retired, or disable the automatic retirement.

Different types of Tickets in the Self Service Portal

Now you can customize the Self Service Portal workflow to allow your customers to create different types of Tickets.

E-mail integration

Rapid message flow

For those of you finding yourselves in critical, time-sensitive industries where you cannot wait for communications to go out, the outgoing e-mail now allows for the instantaneous sending of e-mail.