Map your relationships graphically
Understanding relationships between your critical IT infrastructure and the service you provide to your customers leverages invaluable information as important links show in a graphical network-like map.
No more mistakes
We've extended spell checking to HTML fields so you can ensure messages you send to customers and Knowledge Base articles you write are free of those pesky spelling errors.
Easier working with views
Switching between views and searching in grids is more intuitive now. The drop-down list of views has been moved to a more expected place: the upper left corner of the Module menu, immediately above the grid.
Faster, relevant, anywhere help
We've moved our already powerful context-sensitive help system online to ensure up-to-the-minute information and speedy search you can access anytime — https://docs.alloy-software.com.
Virtual machines and their hosts are now automatically associated in their own dedicated area so you can leverage these critical relationships.
Drive solid state data
Now not only can you understand the utilization of hard drive space, but now you can easily recognize which computers are using solid state technology.
Web Portal and Self Service Portal
The Web Portal now enables you to create any item from anywhere, saving you time and effort when working with multiple product areas.
Nifty slide outs
When opening items in the Web Portal, a quick slide out panel gives you immediate access to information you need making navigation speedy and efficient.
We've condensed the Web Portal side bar navigation into a sleek new mobile approach that will save you screen real estate.
We've streamlined the Self-Service Portal interface for the Knowledge Base and Service Catalog to ensure your customers can more easily find what they need.
Discovery and audit
OS recognition improvements
Recognizing operating systems has never been faster which means you'll see decreased auditing time and faster turnaround in getting you the critical information you need.
Device detection improvements
Not only can you now detect a wider variety of printers and NAS devices, but you can expect more detailed information such as the hardware's manufacturer.
Details to the switch port
Now you can get complete end-to-end port mapping information for discovered switches ensuring you understand not only what switches you have, but what devices are connected to which port.
Reduced management, increased security
Previous versions required multiple SQL Server accounts with elevated permissions, but now you'll only need a single account, reducing administration and providing greater security.
Upgrading your license has never been easier, whether you're upgrading or adding new technicians. No more fiddling with license files, just activate your product over the internet.
Maximize technician usage
The account utilization chart will help you quickly understand how your technicians work, resulting in a solid strategy for leveraging concurrent licensing and reducing IT costs.
Audit your deleted data
The mystery of deleted data has now been solved with new logging capabilities so you'll know exactly who removed what and when they did it.
Switching account types
Converting a technician account to a SSP customer account or vice versa no longer requires recreating accounts. Just open the account and choose the account type you want.
Now when you rename Macros
Placeholder quick access
You'll no longer to back out of deep workflow because now you can right-click any placeholder to bring you directly to the source.
Automation for the Person workflow
The workflow for Person records is more flexible. Now you can control which status will have Person records whose user accounts are disabled in the Active Directory: Inactive or Retired. You can also set the number of days before Persons in Inactive status are marked as Retired, or disable the automatic retirement.
Different types of Tickets in the Self Service Portal
Now you can customize the Self Service Portal workflow to allow your customers to create different types of Tickets.
Rapid message flow
For those of you finding yourselves in critical, time-sensitive industries where you cannot wait for communications to go out, the outgoing e-mail now allows for the instantaneous sending of e-mail.