Now we support the HTML format in descriptions for Tickets and in Activity Log records for all Alloy Navigator Express objects. All e-mail notifications also operate in HTML. This change provides the following benefits:
- E-mail bodies come over to ticket descriptions as is, including all formatting and embedded images. Technicians no longer need to refer the Attachments tab searching for screenshots.
- Now all e-mail notifications are in the HTML format, meaning technicians can format their responses using different font styles (bold, italic, etc.), font colors, and include images (screenshots) in response bodies. To cover scenarios where e-mail clients do not support HTML, automatically generates alternative plain text message parts with all HTML formatting stripped out.
- Activity Log shows embedded images enabling technicians to see screenshots sent from or to customers.
Improved advanced filter
The process of creating complex filtering expressions in data views (grids) has been simplified. The Filter Builder's UI has been redesigned and now supports drag-and-drop operations.
Improved layout of Products from the Product Catalog
The layout of the General tab of the Product form has been improved. More screen real estate is provided for the Name and Description fields; other fields are organized in sections.
Software asset management
Named User licensing
The new version adds support for named user licensing. Licenses of this type can be allocated to specific users for compliance tracking. This licensing principle entitles users to install and use the software on multiple computers. The license remains in compliance as long as it is used by designated users only.
Multiple installations per user
Now you can manage software licenses that allow more than one installation per user.
License restrictions for auto-allocation
Now the auto-allocation of software licenses works with regard to license restrictions. When using the Auto-allocate to Computers with unreconciled Installations only command, Alloy Navigator Express makes allocations only when discovered installations match all of the License Compliance Rules and Restrictions for the license.
Tracked changes to license restrictions
Now changes made to license restrictions are tracked and displayed on the History tab.
Friendlier interface for restriction rules
Now when you specify a Restriction by Device Name compliance rule, you can select a computer using our standard Select [Object] functionality. The previous version required you to type in the computer name.
Improved security with encrypted data
Alloy Navigator Express 8 adds support for new custom fields of "Encrypted" type. This helps you store sensitive data, such as login credentials and account details. Encrypted data can be read back and displayed only by the workflow engine while appearing as a series of asterisks on the screen.
Web Portal and Self Service Portal
Pop-up windows in Web Portal remember their size
Now pop-up windows in the Web Portal remember their sizes so users do not have to adjust the window size each time.
Easier customizing views in the Web Portal
The Customize View dialog box provides better performance and supports drag and drop for reordering and adding.
Quick reports from the Web Portal
Now Web Portal users can export data records from grid views to various formats, such as CSV, RTF, Excel, and PDF.
Customizable colors of the Self Service Portal
Customizing the look-and-feel of the Self Service Portal is much easier thanks to the added support for LESS. The dynamic nature of LESS helps applying colors quickly and consistently with stylesheet variables.
Regional settings for the Self Service Portal
Now Self Service Portal customers can use 12-hour or 24-hour notation for specifying time, depending on their regional settings.
Customizable Preview Pane
The Preview Pane is now fully customizable. You can change its layout, hide certain fields, or add user-defined fields as needed.
Safeguard against deletion of shared views that are in use
Alloy Navigator Express no longer allows deleting views that are used in dashboard widgets.
Easier copying of roles
Now the Copy Item command for security roles is on the Module menu, above the Roles grid.
Workflow parameters for easier workflow customization
Now business logic can be easily fine-tuned using the Workflow Configuration parameters.
Workflow parameters eliminate the need for modification of individual E-mail Notifications, macros, and other workflow items. For example, once you specify a value (a person) for the Administrator parameter, all administrative alerts and notifications will be sent to that Administrator. For another example, the Depreciation Convention parameter lets you easily choose a depreciation convention for assets, which determines the first and last years' amounts of depreciation to be taken.
For details, see Administration Guide: Adjusting Workflow Configuration.
Categories for Recurrent Tickets
Now you can categorize your Recurrent Tickets to make them easier to work with.
Friendlier Ticket forms
Ticket Forms now display not only the ID of related tickets, but also their summary (for example, Incidents now display the summary of their Related Problem). This helps users understand the essence of the related ticket without having to open it.
Hint messages for read-only Ticket fields
Now hovering over any read-only ticket field in the Main Console (for example, over any closed ticket's field) triggers a hint message explaining why the field is not editable.
Discovery and audit
Information about scheduled tasks
Software recognition based on custom Registry keys
Now you can create software recognition rules based on custom Registry keys. This will help differentiate software editions, such as Adobe Acrobat Standard and Adobe Acrobat Pro.
Recognition of cross-platform software products
Immediate evaluation of discovered installations
After making changes to software recognition rules, you no longer have to wait until computers have been audited again for your changes to take effect. Now you can immediately force the recalculation of discovered installations and get up-to-the-minute results.