Understanding Views

Updated in 2.2

The Mobile App provides a number of predefined views for all objects. All views display only active objects, meaning that closed and resolved objects are hidden.

Generally, each view includes the following fields: Ticket, Requester, Created Date, Priority, Status, Due Date, and Summary.

INFO: For details on configuring views, see Applying Additional Filters.

Default views for Change Requests:

  • My Change Requests — This view displays Change Requests that are directly assigned to you, meaning that you are the Assignee. “My Change Requests” are sorted by Due Date, by Priority, and then by Status.

  • My Group Change Requests — This view displays Change Requests assigned to you directly or via group assignment. “My Group Change Requests” are sorted by Due Date, then by Priority, and then by Status.

  • Change Requests by Due Date — This view displays all Change Requests in the system, sorted by Due Date, by Priority, and then by Status.

  • Change Requests by Priority — This view displays all Change Requests in the system, sorted by Priority, by Due Date, and then by Status.

Default views for Tickets:

  • My Tickets — This view displays Tickets that are directly assigned to you, meaning where you are the Assignee. Tickets in this view are sorted by Due Date, by Priority, and then by Status.

  • Tickets by Due Date — This view displays all Tickets in the system, sorted by Due Date, by Priority, and then by Status.

  • Tickets by Priority — This view displays all Tickets in the system, sorted by Priority, by Due Date, and then by Status.

  • Tickets by Age — This view displays all Tickets in the system, sorted by Created Date (with newer ones at the top), by Priority, and then by Status. You can also apply additional filters to this view.

Default views for Approval Requests:

  • My Approvals — This view displays Approval Requests that are directly assigned to you, meaning that you are the Approver of the Request. “My Approval Requests” are sorted by Due Date, by Priority, and then by Status.

  • Pending — This view displays all pending Approval Requests, meaning that those Requests are pending for the voting.

  • List — This view displays all Approval Requests in the system, sorted by Priority, by Due Date, and then by Status.

NOTE: Your Alloy Navigator Express administrator may have changed some views or added new ones.