How to create a zap

See our step-by-step instructions to create two simple Zaps:

Send a Message to a Slack channel when a Ticket is submitted in Alloy Navigator Express

Let's create a Zap that will trigger an action in an external app when an event in Alloy Navigator Express occurs.

In this example our Zap will post a message to your Support Team's Slack channel when a new Ticket in Alloy Navigator Express is submitted.

  1. Go to the list of Alloy Navigator Express integrations with Slack and sign in to Zapier using your Zapier account.

  2. In the Select a trigger list, select Alloy Navigator Express: New Ticket.

  3. In the Select an action list, select Slack: Send Channel Message.

  4. Click Connect Alloy Navigator Express + Slack.

  5. Under Choose Account, provide the URL of Alloy Navigator Express API's endpoint and the credentials of your Alloy Navigator Express account.

    INFO: For details, see Alloy Navigator Express API endpoint URL and Alloy Navigator Express account for integration.

  6. Now Zapier wants to test your connection to see if it can find aTicket in Alloy Navigator Express. Access the Web App and create one.

  7. Wait a second and see the information about your newly created Ticket retrieved from Alloy Navigator Express by Zapier.

  8. Note that all Ticket field values are available: Ticket OID, ID, Summary, Type_ID, etc.

  9. Under Do this: Send Channel Message, sign in to your Slack workspace when asked for a Slack account: enter your workspace’s Slack URL and provide your Slack credentials.

  10. Customize your Send Channel Message action: select a channel, specify the message text (use placeholders for available Ticket data), and make other customizations.

  11. Allow Zapier to test the Action.

  12. Your Zap is ready. Do not forget to give it a distinctive name..

Now you can turn your Zap on and let the information flow from Alloy Navigator Express to Slack workspace.

Submit a Ticket when a CloudWatch Alarm state changes

And now let's create a zap that will trigger an action on Alloy Navigator Express when an event in an external app occurs.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS. See how you can create a Zap that will trigger an Alloy Navigator Express Ticket when a CloudWatch Alarm state changes from OK to ALARM.

  1. Go to the list of Alloy Navigator Express integrations with Amazon CloudWatch and sign in to Zapier using your Zapier account.

  2. In the Select a trigger list, select Amazon CloudWatch: Alarm State Changes.

  3. In the Select an action list, select Alloy Navigator Express: Create Ticket.

  4. Click Connect Amazon CloudWatch + Alloy Navigator Express.

  5. Under Choose Account, provide the AWS Access Key ID and the AWS Secret Access Key.

    IMPORTANT: AWS recommends that you use a severely restricted key that only has access to the specific resources you want to use. It is recommended to create a new user for the integration.

  6. Under Customize State Change, choose your region and the Alarm to monitor. Allow Zapier to test the connection.

  7. Wait a second and see the information about your Alarm retrieved from CloudWatch by Zapier.

  8. Under Do this: Create Ticket, provide the URL of Alloy Navigator Express API's endpoint and the credentials of your Alloy Navigator Express account.

    INFO: For details, see Alloy Navigator Express API endpoint URL and Alloy Navigator Express account for integration.

  9. Create a template for auto-created Tickets.

  10. Allow Zapier to test the Action.

  11. Your Zap is ready. Name it.

Once you turn on the Zap, Zapier will automatically submit Tickets based on the template you've created when the CloudWatch Alarm state changes from OK to ALARM.

What's Next

There are more examples for your inspiration:

Contact our Support Team, and we will help you to set up the integration and let Alloy Navigator Express and Zapier automate your workload.