Alloy Navigator Express Cloud

Introduced in 8.7

Alloy Navigator Express cloud service is best for small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.

Our cloud service can dynamically scale to meet the needs of your business. We supply all the hardware and software necessary: data storage and backup solutions, Web-based e-mail services, database processing, managed technical support services and more. You do not need to provision or deploy your own resources, just install Alloy Navigator Express in the cloud using your existing cloud infrastructure.

NOTE: You can access additional information at the Alloy Support Portal.

Administrative Tools and Components

The Alloy Navigator Express 8 suite includes the installation package (AlloyAdminToolsExpress8xx.exe) for the following administrative tools:

Component Description File and Location Related topic in Documentation
Settings App The administrative application that enables you to perform various administrative tasks such as configuring business logic, creating and maintaining user accounts, configuring the e-mail and Active Directory integration, accessing logs, etc. \Bin\AlloyNavigatorExpressMngr.exe Help: Settings App
Import Wizard

The tool that enables you to import data from external files and third-party database applications, such as CRM, HR, and network inventory systems, directly into Alloy Navigator Express cloud.

\Bin\ImportWizard.exe Help: Import
Import Contacts

The tool that runs Active Directory Synchronization jobs to import user data from the on-premise Active Directory into Alloy Navigator Express cloud.

\Bin\ImportContacts.exe  

Limitations

In comparison with our on-premise solution, the cloud-based solution has the following limitations:

Modules and functions Limitations
Automatic Upgrade Alloy hosted solution does not include the Desktop App, so the Automatic Upgrade feature is not available.
Global Notifications Settings The email notification queue check interval is set to 60 seconds.
Active Directory Synchronization

The Active Directory synchronization jobs should not occur more often than once every 4 hours. If you try to specify the interval less than allowed, the minimum value is set automatically.

Mail Connector Jobs

The mail connector jobs should not occur more often than once every 5 minutes. If you try to specify the interval less than allowed, the minimum value is set automatically.

Recurrent Tickets

The recurrent ticket jobs should not occur more often than once every 15 minutes. If you try to specify the interval less than allowed, the minimum value is set automatically.

Workflow Logs Workflow logging is disabled. You can log only failed executions.
Logs: Retention Policy

Storing log files for more than 30 days is not allowed. Changing this settings is not allowed.

Reports

The scheduled report jobs should not occur more often than once a day. If you try to specify the interval less than allowed, the minimum value is set automatically.

Data Archiving Managing data archiving job settings is not allowed.
Attachments

Attaching files more than 50 MB is not allowed.

Help and Documentation Changing the URL for "Help and Documentation" is not allowed.
Network Inventory: Automated Audits

The automated audits should not run more often than once every 15 minutes.