Customizing the Self Service Portal Link Macro

Alloy Navigator Express uses e-mail notifications to communicate information about workflow-related events to SSP customers, and the majority of those notifications contain direct links to objects in the Self Service Portal. For example, when an automated email invites customers to participate in a customer satisfaction survey, that email includes a direct link to the resolved Ticket.

INFO: For details, see Administration Guide: Using Direct Links.

The default workflow pack includes a collection of ready-to use notifications that generate direct links to objects using a special Self Service Portal Link system macro. By default, this macro expands to an auto-suggested value. Before you begin production use of the Self Service Portal, you must specify the actual link to the Portal.

The Web Configuration tool will prompt you to customize the "Self Service Portal Link" macro. You can skip this step during the initial configuration and customize the direct link macro later, but keep in mind that object links in Self Service Portal email notifications will not work without that customization.

Related Information: