About User Profiles in the Self Service Portal

User profiles allow Self Service Portal customers to change their personal settings, such as the interface language and the format for displaying the date, time, currency, and measurements.

To access the user profile:

  • Click the customer's name at the upper-right corner.

Self Service Portal customers can make the following changes from their profiles:

  • Change Password — This option is available only when you use Standard or LDAP authentication for Self Service Portal users. For details, see Choosing User Authentication Type.

  • Language — This option allows the user to select the interface language from the list of installed language packs. For details, see Installing Language Packs. The selected language also assigns the default settings for the display of the date, time, currency, and measurements. The customer has the options to change those formats as needed, regardless of the selected interface language and installed language packs.

  • Date — The date format.

  • Time — The time format.

  • Digit Grouping Symbol — The symbol that separates sequences of three digits.

  • Decimal Symbol — The symbol that separates the integer part from the fractional part of a number written in decimal form.

  • Max. Number of List Items — The maximum number of items that the Self Service Portal can show in drop-down lists (such as in the Equipment field for equipment reservations). When the maximum number is exceeded, a warning message appears.

NOTE: The profile picture (avatar) that the customer sees in the Self Service Portal is the picture associated with their Person record in Alloy Navigator Express. Technicians can manage person pictures from the Web App or Desktop App, through workflow actions or directly. For details, see Web App Help: Adding, changing, or removing person pictures.