Customizing the API Link Macro

Alloy Navigator Express uses e-mail notifications to communicate information about workflow-related events to users, and those notifications contain direct links to objects in Alloy Navigator Express. For example, when an automated email invites customers to participate in a customer satisfaction survey, that email includes a direct link to the resolved Ticket.

The default workflow pack includes a special API Link system macro. By default, this macro expands to an auto-suggested value. Before you begin production use of the API module, you must specify the actual link to the API.

The Web Configuration tool will prompt you to customize the "API Link" macro. You can skip this step during the initial configuration and customize the direct link macro later, but keep in mind that object links in API email notifications will not work without that customization.

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