Adding Categories

Categories can be organized in a parent-children hierarchy. To add a category (or subcategory):

  1. From the Sidebar, navigate to Customization > [Module] > [Object Class] > Classification >Categories.
  2. Click New > New (or New Subcategory). The New [Object Class] Category dialog box opens.
  3. Type a value.
  4. For Ticket Categories: If you are creating an internal category for technicians working with Tickets, it does not need to be visible to Self Service Portal customers. In such case, clear the Available in the Self Service Portal check box.

    INFO: For details, see Hiding Ticket Categories From SSP Customers.

    INFO: You should keep the Active check box selected.For details, see Enabling or Disabling Lookup List Values.

  5. Click OK.