Making Fields Mandatory
Mandatory fields require the user to enter a non-empty value in order to accept user input. You can make both system and user-defined mandatory as follows:
- From the Sidebar, navigate to the field list of the object class were you want to make a mandatory field. For example, to access the list of
Ticketfields, go to Customization > Service Desk > Tickets > Fields.
- Double-click the field. The Field Properties (for a system field) or User Defined Field (for a user-defined field) dialog box appears.
- Under Options, select the Mandatory check box.
- Click OK.
- Click Save on the Standard toolbar to save the changes.
You can also make a field mandatory when creating a new UDF or customizing a system field’s label.