Making Fields Mandatory

Mandatory fields require the user to enter a non-empty value in order to accept user input. You can make both system and user-defined mandatory as follows:

  1. From the Sidebar, navigate to the field list of the object class were you want to make a mandatory field. For example, to access the list of Ticket fields, go to Customization > Service Desk > Tickets > Fields.
  2. Double-click the field. The Field Properties (for a system field) or User Defined Field (for a user-defined field) dialog box appears.
  3. Under Options, select the Mandatory check box.
  4. Click OK.
  5. Click Save on the Standard toolbar to save the changes.

You can also make a field mandatory when creating a new UDF or customizing a system field’s label.

INFO: For details, see Adding User-Defined Fields or Customizing System Fields.