Customizing the Ticket Creation Form

When a technician taps New in the tab bar of the Mobile App, Alloy Navigator Express uses the “New Quick Request” Template to prompt the technician for summary, description, and other relevant information and to specify how to initialize Ticket’s properties, particularly those that will not be visible on the Ticket form. All the other Ticket Templates, whether predefined or created by the Alloy Navigator Express administrator, are unavailable for Mobile App users.

The ID of the “New Quick Request” Template is 840. You can customize that Template as needed: add or remove fields that appear on the form, change their labels and display order, or customize the initial values assigned to new Tickets.

INFO: For details on customizing Ticket Templates, see Modifying Templates.