Understanding User Access Level

Each end-user who accesses Alloy Navigator through the Self Service Portal (SSP) must have an SSP Customer account. These accounts do not require SQL Server accounts and cannot be members of security roles.

All SSP users can view and update only their own Tickets, i.e. Ticketswhere the user is the Requester. However, for managers, you can change an access level to allow them to view Ticketssubmitted by other users.

Alloy Navigator Express provides the following access levels:

  • Regular User Regular users can view only their own Tickets. This access level is assigned to all automatically created SSP Customers accounts.
  • Manager Managers can view all Tickets that were submitted by their subordinates.
  • Department Manager— Department managers can view Tickets that were submitted by other users from the same organization.
  • Organization ManagerOrganization managers can view Tickets that were submitted by other users from the same organization and its child organizations.