When attempting to log in to Alloy Navigator, one of these error messages may appear.
This error occurs if the user tries to log in with credentials that cannot be validated.
First, please verify that you have entered your credentials correctly. Make sure that the CAPS LOCK key is turned off and check your keyboard layout.
To provide your credentials properly, check the authentication type of your Alloy Navigator account: Standard or Windows. Depending on the authentication type, the Log in to Alloy Navigator dialog box looks differently and expects different user input.
With Standard authentication, the Username and Password fields on the Log in dialog box are available. Type in your Alloy Navigator username and password to log in. The domain name is not required.
If you forgot your password or when your credentials are correct but the error persists, please contact your Alloy Navigator administrator.
With Windows authentication, the Username and Password fields on the Log in dialog box appear dimmed. You do not need to type in your user name and password because the system allows you to log in to Alloy Navigator automatically using your current Windows credentials.