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About Alloy Navigator

Alloy Navigator® is an ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind. Centered on a powerful business process automation engine, Alloy Navigator equips you with the tools to streamline and improve the efficiency of IT operations, including Incident and Problem Management, Asset Management, Change Management, Knowledge Management, Organization and Contact Management, and more.

Key Features

  • Powerful Service Desk with auto-routing, workload balancing, and escalations

  • Automated email ticketing system

  • Service Level Management

  • Change Management with multiple robust approval methods

  • IT Asset Management

  • Knowledge Management

  • Integrated Network Inventory solution for automated discovery and audit of Windows, Linux, and macOS computers and other network devices

  • Software Asset Management and Software Licensing Compliance

  • Organization and Contact Management

  • Customer Self-Service Portal

  • Mobile App, enabling mobile access for technicians

  • Smart Views, Dashboards, Integrated Reporting

For a detailed overview of Alloy Navigator and other Alloy products, visit our website.