Online Help | Web App
You can submit Tickets in the Desktop App.
You can create Tickets in the Web App
using the usual methods for creating objects (for details, see Adding records).
If your organization uses the Self Service Portal, SSP customers can submit
Incidentsfrom the Self Service Portal.
Your Alloy Navigator administrator can configure the Mail Connector tool to automatically convert e-mail messages into Tickets.
You can also configure Alloy Navigator to automatically create Tickets according to a schedule.