Typically, you close and reopen Tickets by executing the following workflow actions:
Close [Ticket Class] - allows you to close a Ticket . When you perform this action, you select a Closure Code; the list of Closure Codes is defined by your Alloy Navigator administrator.
Reopen [Ticket Class] - allows you to reopen a Ticket.
Typically, if you close a parent Ticket, it does not affect the status of its subordinate