Every object in Alloy Navigator has a unique identifier. Typically, it is the value of object's ID field. For Service Desk Tickets, the identifier is shown in the Ticket field.
If you know the object's identifier (or at least its significant part), you can quickly access this object using our Go To feature. You can access even inactive objects, such as retired Computers and closed Tickets, which are typically hidden from data views.
To go to an object:
In the search box on the Module menu, enter an object identifier (a ticket number or object ID). You can specify the full identifier or omit its prefix and type significant digits only.
Click the Go To icon next to the search box.
TIP: Alternatively, you can first click the Go To icon to reveal the Go To dialog box, and then enter the ID in the Object ID field.
The following results are possible:
If only one matching record is found,
the object details window opens.
If more than one but less than ten matching records are found, these records are listed in
a new browserwindow. Double-click the desired record to open it.
If more than ten matching record objects are found, you will be asked to refine your search condition. Click OK and specify the full object ID.
If no record satisfies your search condition, you get the corresponding message.