Online Help | Web App

Ticket History tab

The Ticket History tab lists all Service Desk Tickets (Incidents, Problems, Change Requests, and Work Orders) that have this record selected in the Related CI field on the General tab.

You can open the Ticket details directly from this tab by double-clicking its record.

NOTE: Changes of auto-calculated values such as the Time Spent and Cumulative Time Spent are not stored in the history log.