Alloy Navigator Enterprise
Online Help | Desktop App
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Online Help | Desktop App
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Working with Service Desk Tickets

This section includes the following topics:

  • Creating Tickets

  • Calculating a Ticket’s priority, response date, and due date

  • Assigning Tickets to technicians or technician groups

  • Notifying Ticket requesters and assignees

  • Closing and reopening Tickets

  • Managing Recurrent Tickets

  • Enabling customer satisfaction survey for Incidents

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