Online Help | Desktop App

Viewing the Knowledge Base

The Knowledge Base component allows you to find the KB Articles that describes the known solutions for the Service Desk issues by using the following methods:

After you found an appropriate Article, you can view it in the read-only mode, for details, see Viewing KB Articles.

When you are viewing an Article in the read-only mode, you can relate the Article to the corresponding Service Desk Ticket (for details, see Relating KB Articles to tickets) as well as to any Alloy Navigator object.