Online Help | Desktop App

Key Features

Updated in 8.4

Alloy Navigator 's key features include:

  • Service Desk with Auto Routing, Workload Balancing, and Escalations

  • Service Level Management

  • Change Management with multiple robust approval methods

  • Project Management

  • IT Asset Management

  • Knowledge Management

  • Alloy Discovery

  • Software Asset Management and Software Licensing Compliance

  • Organization and Contact Management

  • Customer Self-Service Portal

  • Mobile App, enabling mobile access for technicians

  • Smart Views, Dashboards, Integrated Reporting

For a detailed overview of the product, see our web site.