Welcome to Self Service Portal

Version 2025.3

The Self Service Portal is your central hub for IT self-service and support, available anytime from anywhere. Here you can find answers, get assistance, and track your requests—all in a single, easy-to-use interface.

What you can do in the Self Service Portal

• Resolve issues independently with how-to articles, troubleshooting guides, and other helpful resources from your IT team

• Submit tickets to report issues and follow their status in real time

• Request IT services from the Service Catalog and see updates on your requests

• Handle approval requests that need your decision

• Reserve equipment you need for a specific period

• Rate support and share feedback to help IT improve their services

IMPORTANT: The options may vary depending on your organization.

How to use this guide

This short guide will help you use the portal and make the most of its features. It covers everything you need to know, from logging in and navigating the main sections to submitting requests and handling approvals. You can read it from start to finish, or jump straight to the topic you need using the table of contents on the left.

As a starting point, you can watch this video. Originally created for IT staff, it gives a clear view of the Self Service Portal in action, showing key features and tasks to help you get started quickly.