Knowledge Base

This page explains how to use the Knowledge Base to find answers, follow step-by-step instructions, and resolve common issues on your own. The Knowledge Base is a collection of helpful articles created and organized by your IT team.

Access the Knowledge Base

• On the homepage, by clicking Ask a Question

• On the homepage, via the Popular Articles widget

• From the side navigation menu, by selecting Knowledge Base

Articles are grouped into categories, so you can browse by topic if you’re not looking for something specific.

Search for answers

If you’re looking for something specific, use the search bar at the top of the Knowledge Base page. Enter a keyword or phrase, and the system will display matching articles.

For example, typing “printer” may return troubleshooting guides, setup instructions, and related service requests, such as Printer Request or Toner Request.

Sort articles

You can sort Knowledge Base articles in several ways to find what you need faster:

• Alphabetical: Lists articles from A to Z

• Highest Rated: Shows articles users have rated most helpful

• Most Popular: Highlights the most frequently viewed articles

• Newest First: Shows the latest or most recently updated articles

Sorting helps you focus on the most relevant and useful content first.

Rate and provide feedback

At the bottom of each article, you can rate whether it was helpful by clicking Yes or No.

• Click Yes if the article solved your problem

• Click No if it didn’t, so IT knows where improvements are needed

Your feedback helps make the Knowledge Base more effective for everyone.