Mobile App User's Guide

Sorting views by selected field values

Updated in 2.0

In the Mobile App, you can see a grid showing Tickets from a chosen class (Incidents, Service Requests, Work Orders, Change Requests or Approval Requests). This grid is similar to data grids in the Web App or Desktop App. You can sort views by selected fields, just like in the Web App or Desktop App. To apply sorting to the views, tap the View Settings button from the module menu and choose the sorting values.

Elements of the mobile UI:

Number UI Element Description
1 OK button Applies changes.
2 Sorting field Creates a sorting condition by selected field value.
3 Sort direction control Controls the sorting directions: ascending or descending.
3 Sorting list Displays the list of sorting values.
6 Sorting option record Applies selected sorting.
4 Cancel button Cancels the sorting operation.
7 Clear button Clears all sorting options.