TeamViewer integration

Introduced in 2022.1

Integration with TeamViewer is a pre-built workflow package that enables remote support for managed devices directly from Alloy Navigator, inviting a user to a remote session and easily initiating remote sessions after the user allows the connection. This article describes how to configure the integration and how to use it.

What does TeamViewer integration include?

Integration with TeamViewer includes these workflow items and components :

  • TeamViewer Invite #2854 - a workflow step action for Incidents that sends an invitation to the Incident requester. The invitation is an email notification that asks the requester to allow the connection. The notification includes a unique session code and clickable link, and may look like this:

    Please click the button below to connect and when asked, provide the following Session Code:

    Session Code: [Code]

    [Click this button]

  • TeamViewer Connect #2855 - a workflow step action for Incidents that starts the TeamViewer session on the specified computer or mobile device

  • Other workflow items and components that make those actions work

  • Workflow parameters for quick customization

To enable the TeamViewer integration and make these workflow step actions available, you must first configure the integration as described below.

Configure TeamViewer integration

To start using the integration, you must enable it and customize its workflow configuration. Here is what you will need. All these data are available in your TeamViewer Management Console.

  • TeamViewer Script Token - the Script Token associated with your TeamViewer script. To obtain one, create a script token in the TeamViewer Management Console.

  • TeamViewer Group Number - the 9-digit group number associated with your TeamViewer group. To obtain one, create a group in the TeamViewer Management Console, select it, and take the number from the URL.

    For example:

To configure integration with TeamViewer:

  1. In Alloy Navigator Settings App , go to Workflow and Business Logic > Workflow Configuration > Integrations > TeamViewer. You may also use the web-based Admin Center for this task.

  2. Under TeamViewer Status, select Enabled.

  3. In the TeamViewer Script Token field, enter the token from the TeamViewer Management Console.

  4. In the TeamViewer Group Number field, enter the 9-digit group number that identifies your TeamViewer group.

  5. Click Save to apply your changes.

Use TeamViewer integration for remote support

As a technician, use the TeamViewer integration as follows:

  1. In Alloy Navigator Web App, Mobile App, or Desktop App, run TeamViewer Invite and specify which device you would like to remote into.

    This action triggers sending an email invitation to the ticket requester, asking for connection.

  2. Wait until the ticket requester receives the invitation and allows the connection by clicking a special link and providing their unique session code from the invitation.

    IMPORTANT: This step is mandatory. You cannot start TeamViewer sessions until the end-user allows the connection.

  3. Once the remote connection is allowed, run TeamViewer Connect.

    This action starts the remote session of the specified computer or mobile device.

  4. When everything is done, end the TeamViewer session.