Installation Guide

Components of Alloy Navigator Enterprise 2023

Updated in 2023.1

Alloy Navigator Enterprise is an integrated software suite consisting of the following components:

Server components and Desktop Apps:

Alloy Navigator — Alloy Navigator provides access to computer, hardware and software inventory, service desk, contact management, reporting, administrative operations. Alloy Navigator includes the following modules:

  • Automation Server — The Alloy Automation Server is a Windows service that runs automated tasks for Alloy Navigator.

  • Settings — The Settings App is an administrative application where Alloy Navigator administrators perform various administrative tasks such as configuring business logic, creating and maintaining user accounts, configuring the e-mail and Active Directory integration, accessing logs, etc.

  • Desktop App — The Desktop App is a desktop interface for IT personnel to all Alloy Navigator functions.

Web Applications

  • Web App — The Web App is the primary, web-based user interface for IT personnel to all Alloy Navigator functions and tasks.

    • Admin Center — The web application for Alloy Navigator administrators. The Admin Center is automatically installed and configured with the Web App and is immediately available for technicians with administrative permissions.

  • Self Service Portal — The Self Service Portal is a self-service web interface for your customers and internal company users to the Service Desk, Service Catalog, Knowledge Base, and other modules of Alloy Navigator.

  • API — The Alloy Navigator API module is a RESTful API service that provides integration capabilities for Alloy mobile apps and other third-party applications. Using the API, you can make external apps work with Alloy Navigator objects and perform workflow actions.

Mobile Apps

  • Alloy Navigator ("the Mobile App") is our native mobile application that provides IT personnel with mobile access to Alloy Navigator using their iOS or Android mobile devices. The app requires that the API module is installed and configured for Access Token authentication.

  • Alloy Inventory Scanner is the mobile asset tracking solution that enables IT personnel to identify, view, and inventory IT assets in the field in real time using their iOS or Android mobile devices. The app requires that the API is installed and configured for Access Token authentication.

  • Alloy Self-Service provides end-users with mobile access to the Self-Service module of Alloy Navigator, enabling them to report issues, request services, browse the knowledge base, and perform other self-service tasks on their mobile phone or tablet. Alloy Self-Service is available for iOS and Android devices.

NOTE: Alloy mobile apps require that the API is installed and configured for Access Token authentication.

Alloy Discovery — Alloy Discovery is tightly integrated with Alloy Navigator to provide tools for automated discovery and audit of hardware and software configurations of computers and network devices. Alloy Discovery includes the following modules:

  • Inventory Server — The Alloy Inventory Server is a Windows service that runs automated tasks for Alloy Discovery. These are scheduled tasks and the tasks initiated at a user’s request.

  • Desktop App — The Desktop App is the desktop user interface to Alloy Discovery. The application provides you with all the tools you need to configure, deploy, and run the audit. It also provides analytical and reporting tools to analyze and interpret audit results.

  • Settings — The Settings App is an administrative tool that enables you to perform various administrative tasks such as create and maintain user accounts, configure alerts, customize field labels, resolve conflicts, access log files, etc.