Adding Service Catalog Categories

Service Catalog categories form a hierarchical structure. This structure helps you group services and simplify service selection in the Self Service Portal. To add a new category or subcategory, follow the steps below:

  1. From the Desktop App or Web App sidebar, navigate to Service Management > Service Catalog.
  2. Under Categories, click New > New Category. If you want to add a subcategory to an existing category, select a category and click New > New Subcategory. The New Category dialog box opens.
  3. In the Name field, specify the name of the category.
  4. In the Description field, type in the description for the category.
  5. By default, a new Service Catalog category is internal. To make it visible for Self Service Portal customers, select the Public Category check box. Normally, you should make a category public only after you have finished populating it with Service Catalog items. In other words, when it is ready to appear in the Service Catalog.
  6. Click OK.