Triggers are non-interactive workflow items based on a condition or an event such as record creation, modification, or deletion. As opposed to Actions, Triggers are not dependent on the object's lifecycle stage or the particular workflow step.
There are three types of Triggers:
- On Condition— These Triggers will fire when existing objects satisfy a specified condition. Alloy Navigator checks this condition at specific times. You may set a schedule to determine when or how often the condition is checked or configure Alloy Navigator to check the condition whenever an object is created or modified. These Triggers do not run on inactive objects, i.e. objects in Closed, Retired, or Inactive status.
- On Created/Modified— These Triggers react to an object creation or modification. Unlike On Condition Triggers, that can check their condition after the object has been saved, On Created/Modified Triggers fire before the new data is saved into the database.
- On Deleted— These Triggers react to an object's deletion.
The following aspects control the behavior of each Trigger:
Triggers are fired when their event occurs or their condition becomes true. The condition is a logical expression involving object field values and system macros. There are two ways to specify when the condition must be checked: every time an object record is modified, or at specific time intervals. The latter method, for example, can be used to escalate Tickets approaching their due date.
Similar to Actions, Triggers can modify object fields, apply workflow steps on related objects, run external commands, and send out e-mail notifications.