Specifying Related CI Template for Ticket Records

Ticket records (Change Requests, Incidents, Problems, and Work Orders) have the Related CI field, which can be used to associate the ticket with a related Configuration Item (CI) (Computer, Inventory Item, and other objects).

When a user chooses a related CI for a ticket, the Related CI field displays a list of objects, each shown as a certain combination of object attributes, such as object class, object ID, and object name. For example, the Related CI field may look like this:

Alloy Navigator displays Related CI values using a special template. If you want to add more attributes to these values or change their order, you can customize the Related CI template using the Settings App. There, you can select from predefined templates or create your custom combination of attributes.

INFO: For instructions, see Settings App Help: Specifying Related CI template for Ticket records.