Administration Guide

Changing the Display Order of Actions

You can change the display order of Actions (both Create Actions and Step Actions) as follows:

  1. From the Sidebar, navigate to the list of Actions to re-order. For example, to set the order of Create Actions for Incidents, go to Workflow and Business Logic > Service Desk > Incidents > Workflow > Actions > Create.
  2. Click Display Order. The Display Order dialog box opens.
  3. Select an Action and use the Move Up and Move Down buttons to change its position.

    NOTE: Alternatively, you can use drag-and-drop to rearrange Actions.

  4. Click OK.