Incident Categories From SSP Customers
If you have configured
- From the Sidebar, navigate to
Workflow and Business Logic > Service Desk > Incidents > Classification >Categories.
- Select one or more categories to hide, right-click the selected area, and choose Mark as Internal from the pop-up menu.
NOTE: Hiding a parent category does not automatically hide its children. You should select each subcategory individually to hide them as well.
NOTE: You can “publish” internal categories by selecting Mark as Public from the pop-up menu.
You can also mark a category as hidden when you create it.
INFO: For details, see Adding Categories or Modifying the Hierarchy of Categories.