Administration Guide

Restoring Default Field Labels

You can reset the label of a system field to the default value as follows:

  1. From the Sidebar, navigate to the list of fields where you want to restore a label. For example, to access the Problem fields, go to Workflow and Business Logic > Service Desk > Problems > Fields.
  2. Double-click the field. The Field Properties dialog box opens.
  3. Under Display, clear the Custom Label field.
  4. If you have customized the field label on a data view level and want to restore the system label for these views as well, click Advanced and clear the Label fields in each respective view’s row.
  5. For Reference fields: To remove a filtering condition for drop-down list items, clear the Filter field.
  6. Click OK.
  7. Click Save on the Standard toolbar to save the changes.

    NOTE: If you have already modified this field label locally for a particular view, the global change will not affect such customizations. Local customization takes precedence, so if you want to apply global customizations to a locally customized field, you would need first reset it to the default value (to undo all local customizations), and then apply global customization.