Administration Guide
Customizing Labels of Ticket fields
Introduced in 8.4
By default, the All Tickets / My Tickets grid uses original labels of Ticket fields as column headers. If you want to customize these column headers, customize Ticket field labels as described below.
-
Go to General > Fields > All Tickets. Alternatively, you can access all Ticket fields under Workflow and Business Logic > Service Desk > All Tickets/My Tickets > Fields..
-
Double-click the Ticket field. The Field Properties dialog box opens.
-
Under Display, type a new label or change the existing one in the Custom Label field.
-
Click OK.
-
Click Save on the Standard toolbar to save the changes.
For your changes to take effect, you and other users must restart Alloy Navigator.