Field Customization
Field Customization is a powerful feature for customizing Alloy Navigator data tables to your unique requirements. You can change the existing system (built-in) field labels to what best suits your workflow needs. You can add custom user-defined fields (called UDFs) as needed. Alloy Navigator also allows you to make both system and user-defined fields mandatory or read-only. This article describes the Field Customization feature and lists all customization tasks.
You can access all system and user-defined fields in the General > Fields section. Fields are broken down by object classes. Alternatively, you can access all fields of a specific object class in the Workflow and Business Logic > [Module] > [Object Class] > Fields section.
You can customize system field’s labels globally, across all forms and data views, or locally, for particular views using classification and reference tables. To access these classification and reference tables, go to General > Fields > Miscellaneous > Classification and Reference Tables.
TIP: Changes may take a few minutes to take effect. For on-premises deployments, restart the Web App if you want the changes to take effect immediately.
NOTE: In addition to fields specific to individual Ticket classes, you can configure fields for the All Tickets and My Tickets data grids, which display tickets across all Ticket classes. To configure these fields, go to Workflow and Business Logic > Service Desk > All Tickets/My Tickets > Fields.For details, see Working with Ticket Fields.