Administration Guide

Field Customization

Field Customization is a powerful feature for customizing Alloy Navigator data tables to your unique requirements. You can change the existing system (built-in) field labels to what best suits your workflow needs. You can add custom user-defined fields (called UDFs) as needed. Alloy Navigator also allows you to make both system and user-defined fields mandatory or read-only. This article describes the Field Customization feature and lists all customization tasks.

You can access all system and user-defined fields in the General > Fields section. Fields are broken down by object classes. Alternatively, you can access all fields of a specific object class in the Workflow and Business Logic > [Module] > [Object Class] > Fields section.

You can customize system field’s labels globally, across all forms and data views, or locally, for particular views using classification and reference tables. To access these classification and reference tables, go to General > Fields > Miscellaneous > Classification and Reference Tables. To view all fields in the database, go to General > Fields > Miscellaneous > All Fields > By Table Name/By Field Name/List.

IMPORTANT: Any of the applied changes will take effect only when the application (the Desktop App, the Mobile App, the Web App, or the Self Service Portal) is restarted.

NOTE: Based on the system fields and UDFs of different Ticket classes, you can also configure Ticket fields available for All Ticket and My Ticket grids. This fields will be available to users working with the Desktop App and the Web App. To work with Ticket fields, go to Workflow and Business Logic > Service Desk > All Tickets/My Tickets > Fields. For details, see Working with Ticket Fields.