Understanding User Access Level
Each end-user who accesses Alloy Navigator through the Self Service Portal (SSP) must have an SSP Customer account. These accounts do not require SQL Server accounts and cannot be members of security roles.
All SSP users can view and update only their own
Alloy Navigator provides the following access levels for Self Service Portal users:
Regular User — Regular users can view only their own
Incidents and Service Requests. This access level is assigned to all automatically created SSP Customers accounts.
Manager — Managers can view all
Incidents and Service Requeststhat were submitted by their subordinates.
Group Manager — Group managers can view all Incidents and Service Requests that were submitted by members of groups they manage.
Department Manager — Department managers can view
Incidents and Service Requeststhat were submitted by other users from the same organization.
Organization Manager — Organization managers can view
Incidents and Service Requeststhat were submitted by other users from the same organization and its child organizations.