Sign-in failed

Symptoms

When attempting to sign in to Alloy Navigator, this error message may appear.

Sign-in failed for user 'DOMAIN\UserName'.

Sign-in failed for user 'UserName'.

Cannot log on as DOMAIN\UserName. The user name or password is incorrect.

Cause

This error occurs if the user tries to sign in with credentials that cannot be validated.

Resolution

Please check your user name and password and try again. Make sure that the CAPS LOCK key is turned off and check your keyboard layout.

To make sure that you provide your credentials properly, check the authentication type of your Alloy Navigator account: Windows or Standard. Accounts that use Windows authentication may also leverage LDAP authentication for sign in. Depending on the authentication type, the Web App expects different user input.

Windows authentication

For Windows authentication, you do not need to type in your user name and password because the system allows you to sign in to Alloy Navigator automatically using your current Windows credentials.

LDAP authentication

When you use LDAP authentication, the Sign in dialog box appears. You must type in your username and password to sign in. The username must be in the DOMAIN\UserName format.

Standard authentication

When you use Standard authentication, the Sign in dialog box appears. You must type in your Alloy Navigator username and password to sign in. The domain name is not required.

TIP: If you forgot your password or when your credentials are correct but the error persists, please contact your Alloy Navigator administrator.

Related Information:

Related Information for administrators: