Login failed

Symptoms

When attempting to log in to Alloy Navigator, this error message may appear.

Login failed for user 'DOMAIN\UserName'.

Login failed for user 'UserName'.

Cannot log on as DOMAIN\UserName. The user name or password is incorrect.

Cause

This error occurs if the user tries to log in with credentials that cannot be validated.

Resolution

Please check your user name and password and try again. Make sure that the CAPS LOCK key is turned off and check your keyboard layout.

To make sure that you provide your credentials properly, check the authentication type of your Alloy Navigator account: Windows or Standard. Depending on the authentication type, the Log in to Alloy Navigator dialog box expects different user input.

Windows authentication

For Windows authentication, the Username and Password fields on the Log in dialog box appear dimmed. You do not need to type in your user name and password because the system allows you to log in to Alloy Navigator automatically using your current Windows credentials.

Standard authentication

When you use Standard authentication, the Username and Password fields on the Log in dialog box are available. You must type in your Alloy Navigator username and password to log in. The domain name is not required.

TIP: If you forgot your password or when your credentials are correct but the error persists, please contact your Alloy Navigator administrator.

Related Information:

Related Information for administrators: