Welcome to Web App Help

Version 8.7

Welcome to Alloy Navigator — an ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind. Centered on a powerful business process automation engine, Alloy Navigator equips you with the tools to streamline and improve the efficiency of IT operations, including Incident and Problem Management, Asset Management, Change Management, Knowledge Management, Organization and Contact Management, and more.

This Help System describes the Web App, which is a web interface for Alloy Navigator. The Web App gives technicians and administrators access to all Alloy Navigator's components and functions.

Welcome to Web App Help - The present chapter explains how you can use this Help system, and introduces other documentation related to Alloy Navigator.

Getting started - This chapter gets you started with Alloy Navigator Web App and introduces user interface.

Common Functions - This chapter explains standard operations with Alloy Navigator and Alloy Navigator objects, describes available options for customizing the Web App, and shows you how to customize data grids.

Working with object records - This chapter describes the structure of Alloy Navigator objects and explains how to work with object records.

Calendars - This chapter describes the calendars available in Alloy Navigator.

Service Desk - This chapter explains how to work with Service Desk tickets, how to build and use the Knowledge Base, how to create Announcements and make them available for technicians and Self Service Portal customers.

Service Management - This chapter explains how to store and manage information about the services provided by your Service Desk or IT department and corresponding Service Level Agreements. It describes how to build and use the Service Catalog.

Project Management - This chapter explains how to work with Projects and how to use Alloy Navigator's calendars, such as My Calendar or the Task Management Calendar.

Assets Management - This chapter explains how work with assets, contracts, explains the organization of the Equipment Lending Library component and how to work with stocking items.

Purchasing - This chapter explains how to handle purchase orders, manage product catalog and vendor records.

Configuration Management - This chapter describes how to handle the information about various configuration items: computers, hardware items, networks, documents, and configurations.

Software Asset Management - This chapter describes how to work with software products and track their installations.

Organization Management - This chapter explains how to work with the objects of the Organization Management component: organizations, locations, persons, and person groups.

Reference Tables - This chapter explains how to work with reference tables: Brands and Company Addresses.

Reports - This chapter explains how to work with Alloy Navigator reports.