Submitting Service Requests

Updated in 8.4

Service Requests can be submitted in different ways:

  • From the Service Catalog: Select Service Management > Service Catalog from the navigation menu to access the catalog. Then select an item in the catalog, choose Submit Request from the Actions menu, fill in the details of your request, and complete the wizard. Alternatively, you can open the desired Service Catalog Item and click Submit Request on the Actions pane.

  • From the Service Requests grid: Select Service Desk > Service Requests from the navigation menu to access the grid. Click New on the Module menu, select the Service Catalog category, and then select the desired request. Fill in the details of your request, and complete the wizard.

If your organization uses the Self Service Portal, SSP customers can submit Service Requests from the Self Service Portal's Service Catalog.