Customizing Ticket field labels

Introduced in 8.4

You can customize the labels of your Ticket fields. These labels are used as column headers in the All Tickets / My Tickets grid.

To customize a Ticket field label:

  1. Go to General > Fields > All Tickets. Alternatively, you can access all Ticket fields under Workflow and Business Logic > Service Desk > All Tickets/My Tickets > Fields..

  2. Double-click the Ticket field. The Field Properties window opens.

  3. Under Display, type a new label or change the existing one in the Custom Label field.

  4. Click OK.

  5. Click Save on the toolbar.

    For your changes to take effect, you and other users must restart Alloy Navigator.