On the General tab, you can view or edit the properties of the Service Level Agreement (SLA) in the following fields and sections:
Name - the SLA name.
Categorization section - the type and category of the SLA. The lists of types and categories are configured by your Alloy Navigator administrator.
Service Provider - the organization that provides the Service under this SLA. When the field is filled out, clicking the Service Provider link opens the selected Organization record in a separate window.
- SLA Terms section - the SLA conditions:
Start Date- the date when the SLA comes into force.
Expiration Date - the date when the SLA expires.
Service Level - the Service Level of the Service chosen in the Service field on the right.
Support Hours- the work calendar chosen as the Support Hours of the selected Service Level.
SLA Scope section - indicates whether the SLA is global.
Global SLAs are used for all organizations which are not specified as receivers in any SLAs for the Service. For a single Service, there can be only one global SLA. The Global check box is available if no organizations, groups, or persons are added to the list of service receivers on the Receivers tab of this SLA.
Selecting the Global check box disables the Receivers tab.
- Service Information section - the information about the provided service:
Service - the Service provided by this SLA. Clicking the Service link opens the selected Service record in the separate window.
All other fields in this section are auto-populated with the data from the record selected in the Service field above.
This tab may also display various user-defined fields in an additional section if your Alloy Navigator administrator has configured them accordingly. The default name of this section is "Custom Data", although your Alloy Navigator administrator may have renamed this section.
NOTE: User-defined fields can appear also on the Custom Data tab (this is the default name of the tab; it can be renamed by your Alloy Navigator administrator).