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Service Catalog

The Alloy Navigator Service Catalog (SC) is a hierarchical list of all of the services that an organization makes available to its end-users. It provides a single, customer-facing view of the services that are in use and highlights which business processes they enable.

The Service Catalog consists of a number of Service Catalog Items. To find an Item that matches the required service, you can use the following methods:

If your organization uses the Self Service Portal (SSP) as the front-end to the Service Catalog, then SSP customers can also search or browse the catalog. If your organization uses the Alloy Navigator Web App, the Service Desk staff can search and view all Service Catalog items in this Web App. They can also monitor the entire Service Desk functionality from the browser of any web-connected computer.

This section includes the following sub-sections: